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Delivery

How we ship your order

All orders are sent as registered mail.

After the order is packaged and sent from us, the delivery time is normally 1-2 (3) days, but this depends on the destination.

If you are not at home when your package arrives, the mail company will leave a note for you, informing where you can pick up your package.

Estimated shipping times

Destination

Delivery Method

Est. Delivery Time

Portugal

Registered mail (or Express mail)

1-2 business days

Rest of Europe Registered mail 2-7 business days
USA/Canada Registered mail 7-12 business days


Total time (the time from you order and until you receive the products) is dependent on the availability of the item/s in your order. A total delivery date can in principle not be guaranteed, since we have no influence on delays in delivery by the manufacturer and/or the shipping partners or force majeure.

 



Online "Track & Trace" of the shipment

Track & Trace

Click on the the photo of the package to access the online "Track & Trace" service. Here you can follow the package on it's way to you.

Example of a tracking number: RP012345689PT (without any spaces in the number).

 


Trace - Track & Trace by SMS (Portugal only)
This service permit instant location of your registrated package, but is only available in Portugal. Just send a SMS to the number 4010, with the code «CTT Trace + number of the package». The reply is instant, and provides the latest known information about your package.
Example: CTT Trace RP012345689PT (without any spaces in the number).

Trace - a service for online tracking of packages (Track&Trace) is an automatic process, and you receive the reply immediately.
All messages sent to No. 4010 have a cost depending on the sender's service provider. (Normal rate for a text message)


Telephone number to CTT's customer service (Portugal)

If you want to inquire about your shipment, the telephone number to CTT's customer service is (+351) 707 262 626 (remember that you need the registration number of your package).

Available on weekdays and Saturdays from 8 am to 10 pm.

(The maximum cost of the call is € 0.10 per minute for calls originating on land lines, and € 0.25 per minute for calls originating on mobile networks. The amounts disclosed added VAT at the prevailing rate.)