Frequently Asked Questions

FAQ Topics

Payments and shipping options

Q Which payment methods do you accept?
Q What is the delivery time?
Q What is the shipping expenses?

My prescription

Q How do I read my prescription?

Wearing, Cleaning and storage of your contact lenses

Q How to put and take contact lenses
Q How to clean your contact lenses
Q What should I do if I have problems with my contact lenses?
Q If I only use my contact lenses occasionally, how often should I replace them?
Q Should I have regular eye exams even if my eyes has not changed?
Q Can I share or trade my contact lenses with others?
Q Are contact lenses difficult to take care of?
Q Can I switch to another brand of contact lens solution?
Q Why do I have to clean my contact lenses?
Q Can I wear contact lenses while I sleep or nap?
Q How often should I replace my contact lenses?
Q Can I continue to wear my contact lenses during pregnancy?
Q How long does it take to adapt to new contact lenses?

How to order from us

Q Can I order by mail or telephone?
Q How will I know my order has been received?
Q Can I order lenses that is not mentioned in your website?

Returns/exchanges of contact lenses

Q Can I return contact lenses that I have received?
Q Can I return defective lenses?


Q Can you advice what lenses I should buy?
Q Can I use soft contact lenses if I have astigmatism?
Q I have dark eyes, can I wear colored contact lenses?
Q Can I swim with my contact lenses?
Q Can I wear contact lenses while participating in sports?
Q If I have laser surgery, will I still need my glasses or contact lenses?
Q Is my child old enough to wear contact lenses?