Cookies help us deliver the best experience on our website. By using our website, you agree to our use of cookies. Learn More
x

Returns

returns

Shop with confidence.

 

Standard products: 

If you’re not completely satisfied with your purchase, you can return new/unused standard items within 14 days after reception of the product.

Made-to-order products cannot be exchanged or returned unless they are defective.

We aim to process all returns within a few days of receipt. Refunds are issued after returned items have been received, inspected, and processed. 
Refunds are always issued back to the original form of payment. 

In general, the cost of the return or collection of items will be paid by the customer.

Defective products:

If you believe there is a quality issue with your item, the product(s) can be exchanged for the same product(s) if the manufacturer confirms the defect.

 In case of return of defective products, the costs of the return or collection items will be supported by Otica Iberica / Advanier, lda if/when the manufacturer confirms the defect.

Transport damages:

Deadlines for making claims for damages caused by transport will be 48 hours from the date of delivery. After this time, Otica Iberica / Advanier, lda is not responsible for any defects that may have occurred in transit. 

Return address:

Otica Iberica / Advanier, lda
Rua da estação - Mourisca, S/N
2910-771 Quinta de Canes, Setubal
Portugal

Important: Pack your return item with a copy of the invoice, fulfilled a return form (available here) with the reason for the return.

Since we cannot assume responsibility for misdirected or lost shipments, we recommend you use a shipping service that offers tracking options, such as FedEx, UPS, or USPS.

If you have any additional questions, please contact us at (+351) 302 011 131 Monday thru Friday from 9:00 AM to 6:00 PM (GMT time).