Online Track & Trace - Follow the package on it's way to you.
You find your tracking number in the email we sent to you the day your products were shipped. We ship with Public Mail, or Courier service. Please see tracking links below.
For shipments with Public Mail:
• the tracking number always ends with the letters PT - example of a tracking number: RC012345689PT (without any spaces in the number). Your products are sent to you from Portugal, so you can check the status of your shipment in the Portuguese Public Mail's "Track & Trace" plus in the online "Track & Trace" service from the Public Mail in your country (see links below).
• the Public Mails online "Track & Trace" in your country may be active only from the day the shipment has arrived in your country
• the Portuguese Public Mails online "Track & Trace" can only track the package in your country if the Portuguese Public Mail has a "feedback" agreement with the postal services in your country
International shipments within Europe usually take 4-6 business days, or 4-12 business days if shipment to other destinations. This is however not a guaranteed service, and the delivery time may be longer. Orders are often delayed when passing through customs in your country. Please check in the online tracking service for your country, and with your local postal outlet or customs offices to see if the order is being held.
If you have not received your international order after 30 days, please contact us by email and provide your order number.
A Customer Care Specialist will review your order and respond to you with a resolution as quickly as possible.
If 30 days have passed and you still have not received your order, we will consider the package delayed and we will inquire the transport company about the status of the shipment.
Online Track & Trace - Shipments by Courier:
Online Track & Trace - Shipments by Public Mail: